{"id":2821,"date":"2019-05-20T10:38:49","date_gmt":"2019-05-20T13:38:49","guid":{"rendered":"http:\/\/www.ouvidoria.pe.gov.br\/?p=2821"},"modified":"2022-11-03T09:22:12","modified_gmt":"2022-11-03T12:22:12","slug":"oficina-da-eci-scge-capacita-ouvidores-de-jaboatao-dos-guararapes","status":"publish","type":"post","link":"https:\/\/www.ouvidoria.pe.gov.br\/?p=2821","title":{"rendered":"Oficina da ECI\/SCGE capacita ouvidores de Jaboat\u00e3o dos Guararapes"},"content":{"rendered":"\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_d2b5e7-a9\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:30px\"><hr class=\"kt-divider\" style=\"border-top-color:rgba(255, 255, 255, 1);border-top-width:1px;width:80%;border-top-style:solid\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg\" alt=\"\" class=\"wp-image-2822\" width=\"476\" height=\"325\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg 891w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-300x205.jpg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-768x525.jpg 768w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_7d57bd-9b\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:30px\"><hr class=\"kt-divider\" style=\"border-top-color:rgba(255, 255, 255, 1);border-top-width:1px;width:80%;border-top-style:solid\"\/><\/div><\/div>\n\n\n\n<p style=\"font-size:17px\">Realizada na manh\u00e3 desta segunda-feira, dia 20, na sede da Prefeitura de Jaboat\u00e3o dos Guararapes, Regi\u00e3o Metropolitana do Recife (RMR), a oficina \u201cAn\u00e1lise da Qualidade da Resposta ao Cidad\u00e3o\u201d, promovida pela Escola de Controle Interno da Secretaria da Controladoria-Geral do Estado (ECI\/SCGE). Direcionada para 30 servidores que atuam na \u00e1rea de ouvidoria das secret\u00e1rias de \u00f3rg\u00e3os daquele munic\u00edpio, a oficina foi ministrada por Maria Fernanda Rossiter, da equipe da Coordenadoria da Rede de Ouvidoria (CRO\/SCGE).<\/p>\n\n\n\n<p style=\"font-size:17px\">No formato in company, a oficina teve por objetivo desenvolver a compet\u00eancia dos colaboradores e, consequentemente, ajudar no melhor desempenho nas respostas \u00e0s demandas recebidas via Ouvidoria. A programa\u00e7\u00e3o foi aberta por Karla Sabino, coordenadora da ECI. Presentes, tamb\u00e9m, Maria Luiza Trindade, coordenadora da Rede de Ouvidorias do Estado, e Andr\u00e9a Costa, controladora-geral de Jaboat\u00e3o dos Guararapes.<\/p>\n\n\n\n<p style=\"font-size:17px\">Ao longo da manh\u00e3, a instrutora repassou orienta\u00e7\u00f5es quanto \u00e0 an\u00e1lise das manifesta\u00e7\u00f5es a serem respondidas ao cidad\u00e3o, levando sempre em considera\u00e7\u00e3o a cordialidade, a corre\u00e7\u00e3o textual e a coer\u00eancia da resposta. A proposta \u00e9 desenvolver um trabalho mais humanizado no tratamento das demandas recebidas, o que dever\u00e1 gerar uma maior satisfa\u00e7\u00e3o dos cidad\u00e3os.<\/p>\n\n\n\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_729dbe-5d\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:30px\"><hr class=\"kt-divider\" style=\"border-top-color:rgba(255, 255, 255, 1);border-top-width:1px;width:80%;border-top-style:solid\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-blockgallery-carousel\"><div class=\"is-cropped blockgallery has-no-alignment has-border-radius-14 has-caption-style-dark has-horizontal-gutter\"><div class=\"has-carousel has-carousel-lrg\" style=\"height:303px\" data-flickity=\"{&quot;autoPlay&quot;:false,&quot;draggable&quot;:true,&quot;pageDots&quot;:false,&quot;prevNextButtons&quot;:true,&quot;wrapAround&quot;:true,&quot;arrowShape&quot;:{&quot;x0&quot;:10,&quot;x1&quot;:60,&quot;y1&quot;:50,&quot;x2&quot;:65,&quot;y2&quot;:45,&quot;x3&quot;:20}}\"><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" width=\"1024\" height=\"498\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.34.41-1024x498.jpeg\" alt=\"\" data-id=\"2823\" data-link=\"http:\/\/www.ouvidoria.pe.gov.br\/?attachment_id=2823\" class=\"wp-image-2823\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.34.41-1024x498.jpeg 1024w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.34.41-300x146.jpeg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.34.41-768x373.jpeg 768w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.34.41.jpeg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" width=\"1024\" height=\"498\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.11-1024x498.jpeg\" alt=\"\" data-id=\"2824\" data-link=\"http:\/\/www.ouvidoria.pe.gov.br\/?attachment_id=2824\" class=\"wp-image-2824\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.11-1024x498.jpeg 1024w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.11-300x146.jpeg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.11-768x373.jpeg 768w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.11.jpeg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" width=\"1024\" height=\"498\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.54-1024x498.jpeg\" alt=\"\" data-id=\"2825\" data-link=\"http:\/\/www.ouvidoria.pe.gov.br\/?attachment_id=2825\" class=\"wp-image-2825\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.54-1024x498.jpeg 1024w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.54-300x146.jpeg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.54-768x373.jpeg 768w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.36.54.jpeg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" width=\"1024\" height=\"498\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.37.34-1024x498.jpeg\" alt=\"\" data-id=\"2826\" data-link=\"http:\/\/www.ouvidoria.pe.gov.br\/?attachment_id=2826\" class=\"wp-image-2826\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.37.34-1024x498.jpeg 1024w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.37.34-300x146.jpeg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.37.34-768x373.jpeg 768w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-09.37.34.jpeg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" width=\"1024\" height=\"498\" src=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-11.07.04-1024x498.jpeg\" alt=\"\" data-id=\"2827\" data-link=\"http:\/\/www.ouvidoria.pe.gov.br\/?attachment_id=2827\" class=\"wp-image-2827\" srcset=\"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-11.07.04-1024x498.jpeg 1024w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-11.07.04-300x146.jpeg 300w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-11.07.04-768x373.jpeg 768w, https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/WhatsApp-Image-2019-05-20-at-11.07.04.jpeg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Oficina foi ministrada por Maria Fernanda Rossiter, da equipe da Coordenadoria da Rede de Ouvidorias (CRO\/SCGE).<\/p>\n","protected":false},"author":10,"featured_media":2822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","kt_blocks_editor_width":""},"categories":[1],"tags":[11,29,28,13,32,27,26,8,12,33],"author_meta":{"display_name":"Juliana Fraga","author_link":"https:\/\/www.ouvidoria.pe.gov.br\/?author=10"},"featured_img":"https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-300x205.jpg","featured_image_urls":{"full":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg",891,609,false],"thumbnail":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-150x150.jpg",150,150,true],"medium":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-300x205.jpg",300,205,true],"medium_large":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2-768x525.jpg",600,410,true],"large":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg",600,410,false],"1536x1536":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg",891,609,false],"2048x2048":["https:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/06\/email-2.jpg",891,609,false]},"post_excerpt_stackable":"<p>Oficina foi ministrada por Maria Fernanda Rossiter, da equipe da Coordenadoria da Rede de Ouvidorias (CRO\/SCGE).<\/p>\n","category_list":"<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" rel=\"nofollow\">Sem categoria<\/a>","author_info":{"name":"Juliana Fraga","url":"https:\/\/www.ouvidoria.pe.gov.br\/?author=10"},"comments_num":"0 coment\u00e1rio","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">Sem categoria<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Sem categoria<\/span>"]},"tags":{"linked":["<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">controladoria<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">controle interno<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">escola<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">governo<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">jaboat\u00e3o dos guararapes<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">oficina<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">ouvidores<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">ouvidoria<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">pernambuco<\/a>","<a href=\"https:\/\/www.ouvidoria.pe.gov.br\/?cat=1\" class=\"advgb-post-tax-term\">scge<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">controladoria<\/span>","<span class=\"advgb-post-tax-term\">controle interno<\/span>","<span class=\"advgb-post-tax-term\">escola<\/span>","<span class=\"advgb-post-tax-term\">governo<\/span>","<span class=\"advgb-post-tax-term\">jaboat\u00e3o dos guararapes<\/span>","<span class=\"advgb-post-tax-term\">oficina<\/span>","<span class=\"advgb-post-tax-term\">ouvidores<\/span>","<span class=\"advgb-post-tax-term\">ouvidoria<\/span>","<span class=\"advgb-post-tax-term\">pernambuco<\/span>","<span class=\"advgb-post-tax-term\">scge<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 7 anos ago","modified":"Updated 4 anos ago"},"absolute_dates":{"created":"Posted on 20 de maio de 2019","modified":"Updated on 3 de novembro de 2022"},"absolute_dates_time":{"created":"Posted on 20 de maio de 2019 10:38","modified":"Updated on 3 de novembro de 2022 09:22"},"featured_img_caption":"","_links":{"self":[{"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/posts\/2821"}],"collection":[{"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2821"}],"version-history":[{"count":1,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/posts\/2821\/revisions"}],"predecessor-version":[{"id":2828,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/posts\/2821\/revisions\/2828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=\/wp\/v2\/media\/2822"}],"wp:attachment":[{"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ouvidoria.pe.gov.br\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}