{"id":140,"date":"2019-02-26T14:58:38","date_gmt":"2019-02-26T17:58:38","guid":{"rendered":"http:\/\/www.ouvidoria.pe.gov.br\/?page_id=140"},"modified":"2019-06-25T12:02:10","modified_gmt":"2019-06-25T15:02:10","slug":"artigos-e-monografias","status":"publish","type":"page","link":"https:\/\/www.ouvidoria.pe.gov.br\/?page_id=140","title":{"rendered":"Artigos e Monografias"},"content":{"rendered":"\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_9e3066-6c\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\" style=\"height:22px\"><hr class=\"kt-divider\" style=\"border-top-color:rgba(255, 255, 255, 1);border-top-width:1px;width:80%;border-top-style:solid\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_1b3ff9-f4 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:850px\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane_6b411f-c6\"><h2 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><div class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Gerais<\/span><\/div><div class=\"kt-blocks-accordion-icon-trigger\"><\/div><\/button><\/h2><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/200-anos-de-cria\u00e7\u00e3o-do-Ombudsman-4-a-6.11.09-S\u00e3o-Paulo.pdf\">200 anos de cria\u00e7\u00e3o do Ombudsman &#8211; 4 a 6.11.09 &#8211; S\u00e3o Paulo<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/200-anos-de-cria\u00e7\u00e3o-do-Ombudsman-4-a-6.11.09-S\u00e3o-Paulo.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/A-Ouvidoria-Como-Canal-de-Den\u00fancias-para-o-Ass\u00e9dio-Moral.pdf\">A Ouvidoria Como Canal de Den\u00fancias para o Ass\u00e9dio Moral<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/A-Ouvidoria-Como-Canal-de-Den\u00fancias-para-o-Ass\u00e9dio-Moral.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Dia-Nacional-do-Ouvidor-2014.pdf\">Dia Nacional do Ouvidor &#8211; 2014<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Dia-Nacional-do-Ouvidor-2014.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/O-Instituto-da-Ouvidoria-Como-Ferramenta-Para-A-Melhoria-da-Gest\u00e3o-P\u00fablica-Experi\u00eancia-do-Metr\u00f4-do-Recife-e-do-DETRAN-PE.pdf\">O Instituto da Ouvidoria Como Ferramenta Para A Melhoria da Gest\u00e3o P\u00fablica &#8211; Experi\u00eancia do Metr\u00f4 do Recife e do DETRAN-PE<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/O-Instituto-da-Ouvidoria-Como-Ferramenta-Para-A-Melhoria-da-Gest\u00e3o-P\u00fablica-Experi\u00eancia-do-Metr\u00f4-do-Recife-e-do-DETRAN-PE.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/O-Sistema-de-Ouvidoria-Como-Diferencial-no-Servi\u00e7o-P\u00fablico.pdf\">O Sistema de Ouvidoria Como Diferencial no Servi\u00e7o P\u00fablico<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/O-Sistema-de-Ouvidoria-Como-Diferencial-no-Servi\u00e7o-P\u00fablico.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidor-Gestor-A-Necessidade-da-Ouvidoria-Moderna.pdf\">Ouvidor Gestor &#8211; A Necessidade da Ouvidoria Moderna<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidor-Gestor-A-Necessidade-da-Ouvidoria-Moderna.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Como-Unidade-de-Intelig\u00eancia-Competitiva-An\u00e1lise-SDEC-Parte-1.pdf\">Ouvidoria Como Unidade de Intelig\u00eancia Competitiva &#8211; An\u00e1lise SDEC &#8211; Parte 1<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Como-Unidade-de-Intelig\u00eancia-Competitiva-An\u00e1lise-SDEC-Parte-1.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Como-Unidade-de-Intelig\u00eancia-Competitiva-An\u00e1lise-SDEC-Parte-2.pdf\">Ouvidoria Como Unidade de Intelig\u00eancia Competitiva &#8211; An\u00e1lise SDEC &#8211; Parte 2<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Como-Unidade-de-Intelig\u00eancia-Competitiva-An\u00e1lise-SDEC-Parte-2.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-e-Ass\u00e9dio-Moral.pdf\">Ouvidoria e Ass\u00e9dio Moral<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-e-Ass\u00e9dio-Moral.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-e-Toler\u00e2ncia.pdf\">Ouvidoria e Toler\u00e2ncia<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-e-Toler\u00e2ncia.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Inter-rela\u00e7\u00e3o-Entre-o-Controle-Social-e-o-Controle-Interno.pdf\">Ouvidoria &#8211; Inter-rela\u00e7\u00e3o Entre o Controle Social e o Controle Interno<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/Ouvidoria-Inter-rela\u00e7\u00e3o-Entre-o-Controle-Social-e-o-Controle-Interno.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_e1e401-3c\"><h2 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><div class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">II Semana de Ouvidoria<\/span><\/div><div class=\"kt-blocks-accordion-icon-trigger\"><\/div><\/button><\/h2><div class=\"kt-accordion-panel\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-A-Ouvidoria-e-a-constru\u00e7\u00e3o-do-futuro-vem-por-a\u00ed-Gilberto-Waller-J\u00fanior.pdf\">II Semana de Ouvidoria &#8211; A Ouvidoria e a constru\u00e7\u00e3o do futuro vem por a\u00ed &#8211; Gilberto Waller J\u00fanior<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-A-Ouvidoria-e-a-constru\u00e7\u00e3o-do-futuro-vem-por-a\u00ed-Gilberto-Waller-J\u00fanior.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Apresenta\u00e7\u00e3o-II-Semana-de-Ouvidoria-Lei-das-Estatais-v3-Daniel-Penaforte.pdf\">II Semana de Ouvidoria &#8211; Apresenta\u00e7\u00e3o II Semana de Ouvidoria &#8211; Lei das Estatais v3 &#8211; Daniel Penaforte<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Apresenta\u00e7\u00e3o-II-Semana-de-Ouvidoria-Lei-das-Estatais-v3-Daniel-Penaforte.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Canal-Den\u00fancias-Semana-Ouvidorias-Padr\u00e3o-espec\u00edfico-Felipe-Castro.pdf\">II Semana de Ouvidoria &#8211; Canal Den\u00fancias (Semana Ouvidorias &#8211; Padr\u00e3o espec\u00edfico) &#8211; Felipe Castro<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Canal-Den\u00fancias-Semana-Ouvidorias-Padr\u00e3o-espec\u00edfico-Felipe-Castro.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Cases-Municipais-FORMAR-CIDAD\u00c3O-TRANSFORMA-A-SOCIEDADE2.pdf\">II Semana de Ouvidoria &#8211; Cases Municipais &#8211; FORMAR CIDAD\u00c3O TRANSFORMA A SOCIEDADE2<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Cases-Municipais-FORMAR-CIDAD\u00c3O-TRANSFORMA-A-SOCIEDADE2.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-C\u00f3digo-de-Defesa-dos-Usu\u00e1rios-de-Servi\u00e7os-P\u00fablicos-Caio-Mulatinho.pdf\">II Semana de Ouvidoria &#8211; C\u00f3digo de Defesa dos Usu\u00e1rios de Servi\u00e7os P\u00fablicos &#8211; Caio Mulatinho<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-C\u00f3digo-de-Defesa-dos-Usu\u00e1rios-de-Servi\u00e7os-P\u00fablicos-Caio-Mulatinho.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Defesa-Usu\u00e1rio-Lumena-Sampaio.pdf\">II Semana de Ouvidoria &#8211; Defesa Usu\u00e1rio &#8211; Lumena Sampaio<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-Defesa-Usu\u00e1rio-Lumena-Sampaio.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-M\u00e9todo-Recife-Maria-Lumena-Sampaio.pdf\">II Semana de Ouvidoria -M\u00e9todo Recife &#8211; Maria Lumena Sampaio<\/a><a href=\"http:\/\/www.ouvidoria.pe.gov.br\/wp-content\/uploads\/2019\/02\/II-Semana-de-Ouvidoria-M\u00e9todo-Recife-Maria-Lumena-Sampaio.pdf\" class=\"wp-block-file__button\" download>Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a 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